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Operating System Transition Updates

On January 1, 2018, West Virginia Family Health transitioned to its new processing platform (EHS), supported by Highmark Health Solutions. This new platform will provide you with improved service and responsiveness by integrating to a single point. This upgrade will allow for more timely and accurate payments and combined operations functionality. We want to ensure that our service standards remain consistent throughout the transition and that this integration is as seamless as possible to both Providers and our members that you serve.

The linked documentation below will be used as a source of information around the transition of the claims and support systems that West Virginia Family Health is currently undergoing. This documentation will be updated on a regular basis as we come across items that will help our provider network more seamlessly conduct business with West Virginia Family Health.

If you have any questions about the changes highlighted on this page, please call us at 1-855-412-8001 to speak directly with a Provider Services representative in the Provider Service Center.

March 2, 2018 (PDF)

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