My Benefits iconMember Portal Contact iconContact Call to Contact iconContact Search iconSearch
Skip to Main Content

Notifications and Alerts

Notice of Security Breach

West Virginia Family Health ("WVFH") used National Imaging Associates, Inc. ("NIA") to review orders for imaging services. NIA has had a security event involving WVFH member data. The data in WVFH's systems was not affected in any way.

What Happened?

On July 5, 2019, NIA learned that an unauthorized third party had hacked the email accounts of four NIA employees. NIA shut off access to these accounts and began investigating. NIA used a team of experts to find out how much data was involved. The expert did not find proof that the data was viewed or misused.

The hacking happened around May 28, 2019. NIA reported the hacking to law enforcement. NIA believes that an employee who worked with WVFH may have had their password stolen. Also, NIA believes that the purpose of the hacking was to send out junk emails. On September 16, 2019, NIA found that some WVFH members were affected by this hacking.

What Data Was Involved?

The data that may have been involved included some member names, WVFH ID numbers, doctor names, and data relating to imaging services ordered. The accounts did not contain any Social Security numbers or banking information.

What Are WVFH and NIA Doing?

NIA is working to fix this problem with a team of experts. NIA is also working with law enforcement. NIA has also taken extra steps to improve its security.

While WVFH has no proof that the data has been misused, we offered free credit monitoring and identity theft protection to potentially affected members. Details were included in the letters sent to potentially affected members. Members who have any questions can call WVFH Toll Free at 1-855-412-8001 (TTY: 711 or 1-800-982-8771) 8:00 AM to 5:00 PM, Eastern Time, Monday through Friday.

WVFH and NIA take this event very seriously. We are very sorry for any worry this may cause you.