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Member Handbook

West Virginia Family Health (“WVFH”, us, or we) is a managed health care plan. This means that we work with your doctor, or primary care physician (PCP), to service your total healthcare needs. Your PCP’s name and phone number is on your ID card. Present this card and your WV Medicaid card whenever you seek medical attention. Please call us right away if there are any mistakes on your ID card.

This Member Handbook explains the benefits and services available to you. It also explains what to do if you have an emergency or urgent medical situation. Please read this handbook carefully. It will help you learn more about the healthcare services paid for by the plan. Keep this handbook in a safe place for quick and easy reference later on.

We urge you to use your WVFH benefits to help get the care that you need to stay healthy. Please call the Member Services Department at 1-855-412-8001 for questions about what is covered.

Member Handbook (PDF)

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Quick Reference Guide (PDF)

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