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Questions or Comments?

To assist you most efficiently, please choose from the information below that best describes your area of interest.

Important Phone Numbers

Toll Free Numbers
Member Services Medical and Vision
1-855-412-8001
8:00 am – 5:00 pm
Monday - Friday

Dental Member Services
1-855-412-8001
8:00 am - 5:00 pm
Monday - Friday

Provider Services
1-855-412-8001
8:00 am – 5:00 pm
Monday - Friday

Health Services – Utilization Management
855-412-8003
8:30 am – 4:30 pm
Monday - Friday

Special Needs TTY – West Virginia Relay
1-800-982-8771 and 711
8:30 am – 4:30 pm
Monday - Friday

Care Management
1-855-412-8001
8:30 am – 4:30 pm
Monday - Friday

Fraud and Abuse Hotline
1-855-412-8006
8:30 am – 4:30 pm
Monday - Friday

Nurse Call Line
844-850-9834
24 hours per day,
7 days per week

Molina Member Services
1-888-483-0797

Molina Pharmacy Help Desk
1-888-483-0801

Behavioral Health
1-855-371-8112

Mailing Address

Claims Department – Medical, Vision and Pharmacy
West Virginia Family Health
PO Box 890406
Camp Hill, PA 17089-0406

Claims Department – Dental Claims
West Virginia Family Health – Dental Claims Department
PO Box 795
Milwaukee, WI 53201

Claims Department – Dental Corrected Claims
West Virginia Family Health - Corrected Claims
PO Box 541
Milwaukee, WI 53201

Claims Department- Medical Administrative Appeals (Provider Disputes)
West Virginia Family HealthM
Attention: Claims Review
PO Box 890406
Camp Hill, PA 17089-0406

Send us a request by fax to:

  1. All Providers: 1-844-207-0334

Clinical Provider Appeals
West Virginia Family Health
Attention: Provider Appeals Department
PO Box 22278
Pittsburgh, PA 15222

Send us a request by fax to:

  1. Non-Participating Medicare Provider, and any Pre-Service Appeals: 412-255-4503
  2. All Post Service appeals for Participating (Contracted Providers) and all Medicaid Providers: 855-501-3904

Medical, Vision and Pharmacy Provider Correspondence
West Virginia Family Health
PO Box 890421
Camp Hill, PA 17089-0421

Medical, Vision and Pharmacy Member Correspondence
West Virginia Family Health
PO Box 890421
Camp Hill, PA 17089-0421

Dental Correspondence
West Virginia Family Health – Dental Authorizations Department
PO Box 2155
Milwaukee, WI 53201

West Virginia Family Health – Dental Provider Correspondence & Appeals
West Virginia Family Health - Provider Claim Appeal
PO Box 1396
Milwaukee, WI 53201

All Other Correspondence:
West Virginia Family Health
Attention: Member Correspondence
PO Box 890421
Camp Hill, PA 17089-0421

To email WVFH:

Email
Member Contact
Secure Email

Holiday Schedule

WVFH offices are closed on the following holidays. If an answering service is reached, please leave a message and your call will be returned as soon as possible.

  • New Year's Day (observed)
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Day
  • Day after Christmas

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